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How long will it take to get my
order? |
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We try to get orders out as soon
as possible, but please allow
1-3 business days to process the
order once we receive it. This
time may be extended during busy
holidays. If you choose a faster
method of FedEx delivery be sure
to allow for the processing time
prior to the package
being shipped.
Example: Mary Smith in Florida
places an order at 6:45 pm
Monday. The order goes out via
FedEx Home Wednesday evening. It
takes approximately 5-6 business
days to reach Florida and get
distributed to the local
destination. The package should
be delivered around Thursday.
You can refer to
www.fedex.com for examples
of shipping times to various
locations. |
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Why do you only ship via FedEx Air methods
during the warmer months of the
year? |
The staff at Aunt Sadie’s
Candies ™ try their very best to
insure that our gourmet
marshmallow products arrive in
the best condition possible.
Therefore, we take extra care
when shipping each package.
For temperatures under 75
degrees, ground shipping is
available for any of our gift
boxes, gourmet food or any other
marshmallow candy products. For
warmer weather, 2 day air is
required. In some cases, during
the summer months and in extreme
heat, overnight air may be
required. Insulated packaging is
often necessary for shipping in
warm to hot weather.
Our non-chocolate products
(undipped Marshmallows) are
shipped via FedEx ground year
round and our chocolate products
can be shipped during the colder
months via ground as well.
During extreme heat we reserve
the right to ship only on Monday
and Tuesdays to insure safe
arrival of packages not being
shipped next day air. |
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What if I put the wrong address? |
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If you put the wrong address on
your order, contact Aunt Sadie’s
Candies ™ as soon as possible so
we can change the shipping
address. If the package has
already been shipped the
delivery company will charge a
change of address fee which will
be billed to your order. |
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How will I know when my gifts have shipped? |
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Once your order ships, you will
receive an email shipping
confirmation that contains your
FedEx tracking number with the
exact day and time the order was
shipped. |
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Can you ship my gifts overseas? |
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We do ship internationally.
Additional fees for customs may
apply. If you have further
questions about shipping
Internationally give us a call
at (866) 857-3837 or write to
orders@auntsadiescandies.com
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How will I know when my gifts have arrived? |
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You can track the progress of
your delivery by calling
1-800-GOFEDEX (463-3339) or
visit FedEx at
www.fedex.com for up to the
minute delivery information,
just use the tracking number you
received in our shipping
confirmation email. You can also
call us for help at 1-866-
857-3837 from 9am-5pm PST,
Monday-Friday. |
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Will my recipient receive your catalog or
packing list with prices on
their gift choice? |
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We do not include any marketing
materials in the box, unless
requested. A packing slip,
without pricing is included.
Upon request, a personalized
gift card will be sent. |
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If you need any further
information on our shipping or
other issues, please contact us
at orders@auntsadiescandies.com
or call us at 1-888-SADIE'S-9
(888-723-4379), Monday-Friday,
9am-5pm PST |
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